PUBLISHED

December 9, 2024

CATEGORY

Operational Readiness

AUTHOR

Ikosaeder

01. The Challenge

 

In 2022, Ikosaeder were approached to deliver an operational readiness programme for the FIFA World Cup Qatar 2022. As the first tournament of this scale in Qatar, involving multiple stakeholders, the programme needed to test all levels of operations – from routine procedures to handling exceptional incidents – ensuring that all stakeholders and delivery partners understood their scope of responsibility and roles to play in a crisis.

The readiness programme faced several challenges from the outset:

  • Designing a single readiness programme to meet the needs of two distinct organisations: the Supreme Committee for Delivery & Legacy (responsible for Host Country operations) and Q22 (managing Tournament operations).
  • Navigating a complex C3 (Command, Control, and Communication) structure due to the multitude of stakeholders involved
  • Delays in technical training delivery, impacting the exercise schedule
  • Starting the readiness programme only three months before the tournament, resulting in scheduling conflicts and overlapping exercises for critical participants

To meet these stringent requirements, Ikosaeder partnered with Deloitte, combining their expertise to execute the readiness programme effectively.

02. The Solution


Key focus areas of the programme were:

  • Safe movement of crowds, including transport to and from stadiums, ingress and egress
  • The role of the Main Operations Centre for reporting and centrally coordinating the resolution of incidents
  • Preparation for responding to reputational risks, mindful of the controversial press coverage surrounding the tournament

Led by Yulia, one of Ikosaeder’s Managing Directors, the joint team began with a readiness assessment to evaluate the planning status in each key area. This assessment identified unmitigated risks and assessed the status of related contingency plans, forming the basis for scenario planning and ensuring that the readiness exercises also served as valuable training opportunities.

03. The Outcome

The final readiness programme comprised of:

  • Two city-wide exercises: one tabletop exercise and one full simulation
  • One simulation at each stadium

Some key achievements during this project were:

  • Comprehensive Readiness Programme Delivery: Successfully designed and implemented an operational readiness programme tailored to the needs of two distinct organisations, the Supreme Committee for Delivery & Legacy and Q22, despite their differing objectives and responsibilities.
  • Enhanced Stakeholder Coordination: Addressed the complexities of the Command, Control, and Communication (C3) structure, ensuring seamless collaboration among a multitude of stakeholders.
  • Mitigated Training and Scheduling Challenges: Overcame initial delays in technical training delivery and a compressed timeline of three months, effectively managing scheduling conflicts and overlapping exercises for critical participants.
  • Strategic Risk Assessment: Conducted a thorough readiness assessment to identify unmitigated risks and evaluate contingency plans, providing a strong foundation for scenario planning and targeted training.
  • Focus on Safety and Incident Resolution: Prioritised safe crowd movement, transport operations, and the role of the Main Operations Centre in incident reporting and resolution.
  • Reputation Risk Preparedness: Factored in potential reputational risks associated with controversial tournament press coverage, ensuring robust preparation for reputational crises.
  • Practical Training and Testing: Delivered two city-wide exercises, including a tabletop and full simulation, and individual simulations at each stadium, providing valuable hands-on experience to teams and stakeholders.

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